Government Executive July 2012 : Page 6

A publication of Atlantic Media Chairman, Atlantic Media David G. Bradley President, Atlantic Media Justin Smith President, Government Executive Media Group Tim Hartman Editor at Large, Government Executive Timothy B. Clark Government Executive GovExec.com FE ATURED ONLINE W Agriculture, Interior hire youths for outdoor summer work govexec.com/web White House providing 20,000 summer jobs for Americans ages 15 to 25. OFFICE 600 New Hampshire Avenue N.W., Washington, D.C. 20037 (202) 739-8501 Fax: (202) 739-8511 EDITORIAL Vice President and Editor in Chief Tom Shoop tshoop@govexec.com Executive Editor Katherine McIntire Peters kpeters@govexec.com Managing Editor Susan Fourney sfourney@govexec.com Senior Editor Amelia Gruber agruber@govexec.com Editor and Producer Rebecca Carroll rcarroll@govexec.com Editor at Large Bob Brewin bbrewin@govexec.com Copy Editor Jean Fogarty jfogarty@govexec.com Art Director Kelly Martin kmartin@govexec.com Associate Art Director Chanin Knight cknight@govexec.com Senior Correspondents Charles S. Clark cclark@govexec.com Kellie Lunney klunney@govexec.com Aliya Sternstein asternstein@govexec.com Staff Correspondents Joseph Marks jmarks@govexec.com Amanda Palleschi apalleschi@govexec.com Senior Web Producer Ross Gianfortune rgianfortune@govexec.com Web Producer Caitlin Fairchild cfairchild@govexec.com Publishing Assistant Chawndese Hylton chylton@govexec.com Editorial Fellows Andrew Lapin alapin@govexec.com Eric Katz ekatz@govexec.com ADVERTISING Vice President and Associate Publisher Hilery Sirpis (202) 266-7332 hsirpis@govexec.com Senior Account Director Daniela Fayer (202) 266-7355 dfayer@govexec.com Senior Account Director Patrick Zazzara (202) 266-7316 pzazzara@govexec.com Account Director, Northeast and Great Lakes Christie Bardo (202) 266-7341 cbardo@govexec.com Account Director, West Coast Bill Cooper (650) 961-1760 bcooper@govexec.com To request or renew a subscription, visit govexec.com/subscribe For subscriber customer service, call 800-551-6244, or email ge@omeda.com DIGITAL OPERATIONS Director of Digital Strategy and Operations Krystle Kopacz kkopacz@govexec.com Lead Web Developer James Johnson jjohnson@govexec.com Web Developers Llewellyn Hinkes-Jones lhinkesjones@govexec.com Bryan Scott bscott@govexec.com Digital Project Manager Bridget Forbes bforbes@govexec.com Advertising Operations Analyst Lisa Leonard lleonard@govexec.com EVENTS General Manager Jessica Newhall jnewhall@govexec.com Senior Events Manager Erika Donohue edonohue@govexec.com Events Manager Katherine Fockler kfockler@govexec.com GOVERNMENT BUSINESS COUNCIL Executive Director of Research and Analysis Bryan Klopack bklopack@govexec.com Research Manager Dana Grinshpan grinshpan@govexec.com Program Manager/Web Producer Mark Micheli mmicheli@govexec.com Research Analysts Clement Christensen cchristensen@govexec.com Zoe Grotophorst zgrotophorst@govexec.com Research Intern George Wojcik gwojcik@govexec.com MARKETING AND OPERATIONS Vice President, Marketing and Operations Will Colston wcolston@govexec.com Senior Manager, Brand Marketing Gabrielle Beaumont gbeaumont@govexec.com Design Director David Somerville dsomerville@govexec.com Operations Manager Maxine Springer mspringer@govexec.com Marketing Associate John Steidle jsteidle@govexec.com Manager, Marketing and Inside Sales Patrick Flynn (202) 266-7132 pﬂynn@govexec.com Marketing and Inside Sales Associate Patrick Lavan (202) 266-7564 plavan@govexec.com Marketing Fellows Lisa Littman llittman@govexec.com Sarah Scully sscully@govexec.com Executive Assistant Anna Lusthoff alusthoff@govexec.com TOP FIVE govexec.com/topﬁve How big data is affecting you BLOGLINES FED BLOG blogs.govexec.com/fedblog At a time when federal officials and contractors are getting a great deal of scrutiny, it’s important to note when the two sides come together to give something back. The Armed Forces Communications and Electronics Association’s gala on behalf of the Children’s Inn at the National Institutes of Health raised $838,000 for the charity. That’s a new record in the 14-year history of the event. E XECUTIVE COACH blogs.govexec.com/executivecoach Sometimes when you least expect it, you get a great customer service experience. Great service doesn’t just happen. Delivering it through a multistep process requires thoughtful leadership. RE ADER COMMENTS On more pay freeze proposals: “Many of us were angered, not because our pay was frozen but because it was done without extracting any concessions from Congress . . . Like most adults, feds recognize that we have to bear our share of the pain of government cuts. What we resent is the tendency of THIS Congress to paint a giant target on our backs.” JULY 2012 VOLUME 44 ISSUE 7 Government Executive (ISSN 0017-2626) is published monthly with a special issue in August, totaling 13 LVVXHV&#0f; E\ 1DWLRQDO -RXUQDO *URXS ,QF 0DLQ DGYHUWLVLQJ&#0f; FLUFXODWLRQ&#0f;HGLWRULDODQGSURGXFWLRQ RIÀFHV&#1d;  1HZ+DPSVKLUH$YHQXH1:&#0f;:DVKLQJWRQ&#0f;'&&#1a;3KRQH&#1d;&#0b;&#0c;
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&#1c;RUVDOHV#ZULJKWVPHGLDFRP3ULQWHGLQWKH8QLWHG6WDWHVE\55'RQQHOOH\ 6 gov er nment ex ecutiv e | j u ly 2012 gov ex ec.com DA N ELDR IDGE/ST U DEN T CONSERVATION A SSOCI ATION

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